What can Red Lobster's CEO Can Teach Us About Business Success? It all happens in the Parking Lot.

Ushering in a New CEO at Red Lobster: A Leader with a Vision (and an Eye for Detail)

Recently, I had the pleasure of watching a long-form interview with P.F. Chang's former CEO, Damola Adamolekun. I was incredibly impressed by his leadership philosophy and hands-on approach. This is a man who wasn't afraid to roll up his sleeves and get into the nitty-gritty of the business. He even talked about spending an hour in a parking lot observing the drive-thru lanes to understand customer behavior – talk about attention to detail!

Damola Adamolekun (Linked In)

Adamolekun's passion for the customer experience was evident. He understood that creating a memorable dining experience drives customer loyalty and, ultimately, revenue. He spoke enthusiastically about menu innovations, like the theatrical presentation of their famous dumplings and the "smoking sushi," which elevate the dining experience and keep customers coming back for more.

What truly set Adamolekun apart was his deep understanding of the business. He had a firm grasp of the numbers, including international performance, demonstrating a global perspective. He was clearly focused on the long-term health of the company, both figuratively and literally, as evidenced by his commitment to long-distance running. This dedication to personal well-being suggested a leader who was in it for the long haul.

Key Takeaways:

• Get Out of the Office:  Don't just rely on reports and data.  Immerse yourself in the customer experience to gain firsthand insight (don't be afraid to stake out in the parking lot!).

• Value Your People:  Invest in your employees and empower them to deliver exceptional service. Don't view them as an expense; consider them a cash flow investment.

• Challenge Assumptions:  Don't be afraid to question conventional wisdom and explore new approaches. He didn't abide by P.F. Chang's old ways of operating, and that's what made him/them so succesful.

While he may have stumbled over the pronunciation of Guayaquil, Ecuador (a minor detail!), Adamolekun's sharp mind and strategic vision were undeniable. He's a true role model for business leaders, demonstrating the power of combining a customer-centric approach with a keen business acumen.

This #LabReflection was discovered through years of learning and honing the mind & body; and consistently being open to new thoughts and wordlviews. Ready to get started? The journey continues in our next Lab Reflection.